![]() Please do let me know if you have time for a call, however I am sensitive of your time. Maelstrom, we do appreciate your loyalty and as mentioned above, the fact that you have taken such significant time to communicate with us on these issues. I will also follow up on the reactivity of the Accor Concierge. I am however going to take the opportunity to share your email DIRECTLY with our global head of IT and our global head of Loyalty and Customer Care. We have been advised by IT that the fix will take place in December and we have regular progress updates. Unfortunately it has been identified that it is very complex as it sits within the core availability engine. We have been working with colleagues in Paris to address this technical issue and have shared any examples that we have come across. Initially, thank you for taking the time to write such a comprehensive email with such concrete examples of room and rate availability issues. Paul has asked me to respond as he is currently on leave and I am more involved with the issue you have raised. Sonya has given her blessing for me to post her email replies here on the forum: ![]() In my email I provided all the screenshots that the members named above provided in the threads, so as to give Accor Plus as much information as possible to pass onto the IT department, and I requested that Paul look into this for the interests of the Accor Plus members, as it seems that Accor has been content to "take us for a ride", as they have been aware of this issue since at least June (as per Accor Concierge's last posts). Paul is currently away on leave, and so I received a prompt reply back from Sonya Rossiter, Accor Plus VP of Marketing. The Accor Plus member must have at least one Stay Plus benefit available to useĪs I didn't feel comfortable sending a "thesis of an email" just to have it buried in the standard Accor Plus customer support inbox, I sent my email directly to Paul Stevens, CEO of Accor Plus. The member must be an Accor Plus member - I don't think status tier matters here, and Ģ. In our discussions in the threads (and again, probably other threads on this forum that have been buried), we believe we identified the key "prerequisites" for these issues to occur, namely:ġ. Some room types being "hidden" from members in some instances ![]() Accor Members Rates sometimes not available for some membersĢ. In these two threads (and probably other threads on this forum that have been buried), Flyertalk users have identified two issues that Accor Plus loyalty members can sometimes face when trying to book rooms:ġ. So firstly, thank you to those who provided screenshots with booking errors, missing member rates and missing room types - virtualaris, jiunsoh, gilbertaue - if I've missed anyone else, I apologise. Following our discussions in two threads on Flyertalk ( HERE and HERE), I decided to reach out to Accor Plus regarding the two issues that we had identified.
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